FAQ
FAQ
Here you will find quick answers to common questions about shipping, shirt quality, returns, our one year insurance and giveaways.
1.
Shipping & Orders
How long does delivery take?
Delivery can take up to 21 business days from the date your order is confirmed. In many cases, your order may arrive sooner.
Do business days include Fridays, Saturdays and public holidays?
Business days are Sunday through Thursday only. Fridays, Saturdays, holiday eves, public holidays and non working days are not counted as business days.
Will I receive a tracking number?
Yes. Every order placed on the website has a tracking number. It will be sent to you by email or message using the contact details provided at checkout.
Where do you ship?
We ship to addresses in Israel unless stated otherwise during checkout.
What happens if I entered the wrong address?
Please make sure the delivery address on your order is complete and accurate. An incorrect or incomplete address may cause delays. If a parcel is returned because of incorrect details, an additional delivery charge may apply for reshipping.
2.
Product & Quality
What is the quality of the shirts?
The shirts are made from lightweight, comfortable fabric suitable for everyday wear. They are great for playing, training, going out, collecting or as a gift for a football fan.
Are the shirt prints good quality?
Yes. The prints are designed for normal use and washing in line with the care instructions. To keep the print in good condition for longer, wash the shirt inside out at a low temperature and avoid tumble drying.
How should I care for my shirt?
We recommend washing the shirt inside out on a gentle cycle in cold or lukewarm water. Avoid tumble drying, ironing directly over the print, bleach or strong cleaning products.
3.
Returns & Exchanges
Can I return a shirt?
You can contact us to request a return in accordance with the website return policy. The shirt must be in new condition, unworn and unwashed, with the original tag and packaging wherever possible.
Can I return a shirt with a personalised name or number?
A personalised shirt, including one with a custom name, number or any other personalised alteration, cannot be returned or exchanged unless there is a manufacturing defect or an error on our part.
What should I do if I received a faulty shirt?
If you receive a faulty shirt, contact us by email with your order number, a short description and clear photos of the issue. We will review the case and offer an appropriate solution in line with our policy.
What if I ordered the wrong size?
If the shirt has not been worn, washed or personalised, contact us and we will check whether an exchange is possible, subject to stock availability and our exchange policy.
4.
One Year Insurance
Does the shirt include one year insurance?
Yes. When you buy a retro football shirt from the website, you receive one year of insurance from the date of purchase. If the shirt tears, peels, becomes stained or is damaged during normal use, contact us and we will check whether you qualify for a replacement shirt.
How do I make an insurance claim?
To make an insurance claim, email us your order number, photos of the shirt and a short description of what happened. After review, if the claim meets the insurance terms, you will receive a new shirt subject to model and stock availability.
Does the insurance cover personalised shirts?
The insurance applies to the shirt itself in accordance with the website terms. For personalised shirts, each case will be reviewed based on the type of defect, the condition of the shirt and the reason for the claim.
5.
Giveaways
Do you run giveaways?
Yes. Customers and mailing list subscribers may take part in periodic giveaways for retro football shirts, benefits and other prizes, subject to the giveaway terms published on the website or in our marketing messages.
How do I enter a giveaway?
Entry is subject to the terms published for each giveaway. Usually, you can enter by joining the mailing list, making a purchase or completing another action specified on the giveaway page.
How will I know who won?
Winners will be contacted using the details they provided when signing up or making a purchase.
