Terms & Conditions

Website Terms & Conditions

1. Introduction and Definitions

1.1 These Terms govern the use of the website, the terms of purchases made through it, the delivery policy, the warranty and exchange policy, as well as supplementary provisions concerning privacy and intellectual property.
1.2 Browsing the website, using it, opening a user account where available, or placing an order constitutes full acceptance of these Terms.
1.3 These Terms are drafted in the masculine form for convenience only and apply to all genders.
1.4 In these Terms:
A. “Website” means the website through which football shirts and related products are purchased, including subdomains, landing pages and checkout pages.
B. “Business” or “Merchant” means the operator of the website and the seller of the products offered on it.
C. “Customer” or “Consumer” means any person who carries out an action on the website, including making a purchase.
D. “Product” means any football shirt or related product offered for sale on the website.
E. “Business Days” means Sunday through Thursday only, excluding Fridays, Saturdays, holiday eves, holidays, non working days and official closure days.
F. “Personalisation” means adding a personal name, a chosen number, a custom print, a patch requested by the customer or any other customer requested modification that is not part of the standard product.

2. Scope and Legal Hierarchy

2.1 These Terms are subject to the laws applicable in the State of Israel. If there is any conflict between these Terms and mandatory legal provisions that cannot be varied by agreement, the provisions of law shall prevail.
2.2 Without limiting the above, these Terms refer, among other things, to the Israeli Consumer Protection Law, 5741 1981, including provisions relating to distance selling transactions and cancellation of transactions.
2.3 These Terms also refer to the general laws of contracts and sale in Israel, including principles governing contract formation by offer and acceptance and general provisions concerning the sale of movable property.

3. Eligibility to Use the Website

3.1 The website is intended for users who are legally competent to enter into binding transactions.
3.2 If a user is not legally competent, the user must act through a guardian or with the consent required by law.
3.3 The Business may, at its discretion, restrict or block use of the website in cases of improper use, suspected fraud, use that infringes third party rights, or a breach of these Terms.

4. Product Descriptions, Information and Images

4.1 Product descriptions on the website are intended to provide general information.
4.2 Product images are for illustration purposes only. Minor differences in colour, texture, details and the placement of elements may exist between an image and the actual product, including as a result of lighting, screens, production versions or suppliers.
4.3 The Business makes reasonable efforts to present accurate information, but typographical errors, description errors, pricing errors or availability errors may occur. In such cases, the Business may correct the information, cancel an order or offer an alternative, all in accordance with applicable law.

5. Prices, Taxes and Promotions

5.1 Prices on the website are displayed in New Israeli Shekels or another currency selected by the website and will include VAT where required by law, unless expressly stated otherwise.
5.2 Delivery charges, if any, will be displayed before payment is confirmed.
5.3 Promotions, discounts and coupons apply subject to the conditions published on the website, their stated validity period and available stock.
5.4 In the event of a pricing error, the Business may cancel the transaction and refund any payment collected, or contact the customer to propose correcting the transaction, in accordance with applicable law and Israeli contract principles.

6. Placing an Order and Payment

6.1 Placing an order on the website will be deemed an offer by the customer to purchase the product in accordance with these Terms. The transaction is completed after payment approval and receipt of an order confirmation in the system. The principles of contract formation are based on Israeli contract law.
6.2 The Business may refuse or cancel an order in the event of payment processing failure, suspected fraud, an error in customer details, a stock error, misuse of coupons, or a breach of these Terms.
6.3 If payment has been collected and the Business cancels the order, a refund will be issued to the relevant payment method, subject to the processing times of the payment providers.
6.4 The customer undertakes to provide correct and complete details for delivery, coordination and fulfilment. Incorrect details may result in delays, failed delivery or additional charges by the delivery provider.

7. Stock and Availability

7.1 Product stock on the website is limited and may change.
7.2 If a product becomes unavailable after an order is placed, the Business may offer an alternative product, store credit or a full refund, at the Business’s discretion and in accordance with applicable law.

8. Fulfilment, Delivery and Delivery Times

8.1 The estimated delivery time to the customer is up to 21 business days from approval of the order and payment.
8.2 Business days do not include Fridays, Saturdays, holiday eves, holidays or non working days.
8.3 Delivery times may vary due to factors outside the Business’s control, including courier delays, seasonal demand, customs delays, force majeure events, or delays caused by incorrect address details or customer unavailability.
8.4 The Business does not guarantee an exact delivery time, only a delivery window.
8.5 Where customs duties or taxes are payable on personal imports under applicable law, those charges will be borne by the customer in accordance with the rules of the relevant authority, unless expressly stated otherwise on the website.

9. Automatic One Year Warranty for Non Personalised Shirts

9.1 Every order placed on the website includes an automatic warranty for 365 days from the date the product is received, with no registration or action required from the customer.
9.2 The warranty applies to shirts purchased without a personalised name or other personalisation.
9.3 Personalised shirts are not covered by this warranty unless expressly stated otherwise at the time of purchase.
9.4 The warranty under this section is a service commitment by the Business and does not limit any customer rights under applicable law, including the Consumer Protection Law and statutory cancellation rights.

10. What the Warranty Covers and Excludes

10.1 The warranty is intended to cover material and reasonable manufacturing defects that arise during normal use and in accordance with care and washing instructions, such as unusual seam failure, unusual print peeling not caused by improper use, or a defect in the model supplied compared with the order.
10.2 The warranty does not cover normal wear and tear, unreasonable use, tears caused by excessive pulling or friction, washing damage resulting from failure to follow instructions, use of chemicals, drying at extreme heat, ironing over a print, or damage caused by accident, negligence or use inconsistent with the nature of a textile product.
10.3 To process a warranty claim, the Business may request proof of purchase, an order number, photographs, a description of the issue and, in some cases, return of the product for inspection.

11. Customer Right to Choose a Full Refund or Replacement Under the Warranty

11.1 During the 365 day warranty period, the customer may choose one of the following options at their discretion:
A. A full refund for the product.
B. Replacement with another product from the website.
11.2 In the event of a replacement, if there is a price difference between the products, the customer will pay the difference or receive a refund of the difference, as applicable.
11.3 Any refund will be issued to the payment method used for the transaction, subject to the procedures and processing times of the payment provider.
11.4 This section represents an extended customer friendly policy offered by the Business beyond the statutory transaction cancellation framework and is not intended to reduce any legal rights.

12. Warranty, Replacement or Refund Process

12.1 A request for a warranty claim, replacement or refund must be submitted in accordance with the instructions published on the website at the time of the request.
12.2 The Business may determine that return of the product is required in order to complete the review and verify a defect, conformity with the order or the condition of the product.
12.3 Until the product review is completed, the Business may reasonably delay a refund or dispatch of a replacement product, depending on the circumstances.
12.4 Customers are advised to keep proof of postage and tracking information until the matter has been resolved.

13. Return Shipping Costs Under the Warranty

13.1 If the request results from a manufacturing defect or an error by the Business, the Business will bear the return shipping costs or provide another reasonable solution, at its discretion and according to the circumstances.
13.2 If the request does not result from a manufacturing defect or an error by the Business, shipping costs may be payable by the customer unless stated otherwise on the website.

14. Transaction Cancellation Under Israeli Law, Distance Selling

14.1 A purchase on the website will generally be considered a distance selling transaction as defined by law because the transaction is concluded without the parties being physically present together.
14.2 Israeli law grants consumers, in certain cases and subject to certain conditions, the right to cancel a distance selling transaction within 14 days from the date specified by law, subject to the type of product, exceptions and applicable conditions.
14.3 More favourable conditions may apply to certain groups, such as senior citizens, new immigrants or persons with disabilities, including in particular the possibility of cancellation over a longer period in certain circumstances, as provided by law.
14.4 Under the Consumer Protection Regulations concerning transaction cancellation, in certain transactions a merchant may charge a cancellation fee of up to 5 percent of the price of the goods or NIS 100, whichever is lower, subject to the applicable rules and exceptions.
14.5 For clarity, the Business’s 365 day warranty and replacement policy is a more favourable policy and does not limit statutory cancellation provisions or any mandatory legal provisions that cannot be varied by agreement.

15. Exceptions to Cancellation and Special Provisions

15.1 The law provides exceptions and limitations to cancellation rights for certain transactions, depending on the type and condition of the goods or the circumstances of the transaction. Customers are advised to review the relevant legal provisions as updated in official sources.
15.2 If there is any conflict between the website policy and mandatory provisions of law, the law shall prevail.

16. Deductions, Product Use and Condition

16.1 When a product is returned, the Business may reasonably inspect its condition.
16.2 Where permitted by law and depending on the circumstances, excessive use or material damage to a product may affect eligibility for a refund or the amount of the refund, in accordance with applicable law and the guidance of the relevant authority.

17. Service, Communications and Notices

17.1 The Business may send the customer operational messages concerning an order, delivery, service status or other service information.
17.2 Marketing messages, if sent, will be sent in accordance with consents required by law and the website policy.

18. Privacy, Databases and Information Security

18.1 The Business collects information required to operate the website and complete transactions, such as order details, delivery details, contact details and records of customer service enquiries.
18.2 Information will be used to process orders, fulfil deliveries, provide customer service, handle returns, prevent fraud, improve the user experience and comply with legal obligations.
18.3 The Business will act in accordance with Israeli law concerning privacy and information security, including the Protection of Privacy Law, 5741 1981, and the Privacy Protection Regulations concerning information security, 5777 2017, to the extent they apply to its activities and the classification of the information.
18.4 The website may use cookies and similar technologies for operation, security, measurement, analytics and service improvement, subject to applicable law and the user’s browser settings.

19. Prohibited Use and Website Security

19.1 Users must not carry out any action that may disrupt the proper operation of the website, compromise information security, attempt unauthorised access, perform automated data collection, operate bots contrary to the website policy, or use the website in a manner that infringes rights.
19.2 Attacks, unauthorised access or interference with computer systems are prohibited under Israeli law, and the Business may take legal action in the event of suspected violations.

20. Intellectual Property, Trademarks and Website Content

20.1 All intellectual property rights in the website, including text, design, logos, graphics, code, images and presentation, belong to the Business or to third parties that have licensed their use to the Business.
20.2 Website content may not be copied, reproduced, distributed, published, translated, adapted or used commercially without prior written permission.
20.3 Copyright infringement may give rise to civil liability under Israeli law.

21. Limitation of Liability and Risk Notice

21.1 The website and its services are provided as is, and the Business does not guarantee uninterrupted or error free availability.
21.2 To the extent permitted by law, the Business will not be liable for indirect, consequential or special damages arising from use of the website or temporary unavailability.
21.3 In all cases, the Business’s liability to the customer will not exceed the amount actually paid for the product that is the subject of the dispute, unless the law provides otherwise.

22. Force Majeure

22.1 The Business will not be considered in breach of an obligation where failure to perform resulted from a force majeure event outside its control, including war, a state of emergency, strikes, widespread infrastructure failures, shipping blockages, exceptional customs delays or similar events.
22.2 In such a case, the delivery or service date will be postponed for a reasonable period according to the circumstances.

23. Assignment of Rights and Use of Subcontractors

23.1 The Business may use subcontractors for website operation, payment processing, delivery, storage, customer service and analytics, provided this is done in accordance with applicable law and privacy and security requirements.
23.2 The Business may assign its rights and obligations under these Terms as part of a restructuring, merger, acquisition or transfer of business operations, subject to applicable law.

24. Changes to These Terms

24.1 The Business may update these Terms from time to time.
24.2 The binding version is the version published on the website at the time of use or purchase.

25. Governing Law and Jurisdiction

25.1 These Terms are governed by the laws of the State of Israel.
25.2 Local jurisdiction will lie with the competent courts in the Tel Aviv District unless mandatory law provides otherwise.

26. Miscellaneous, Severability and Waiver

26.1 If any provision of these Terms is found to be invalid or unenforceable, this will not affect the validity of the remaining provisions.
26.2 Failure by the Business to exercise any right or remedy will not constitute a waiver.
26.3 Section headings are for convenience only and will not be used for interpretation.